Privacy Policy – TM Gears

Last updated: 25th Aug, 2025

At TM Gears (“We”, “Us”, “Our”), your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your information when you visit and shop at tmgears.pk. By using our website, you agree to the terms described below.

1. Information We Collect

We may collect the following types of information when you interact with our website:

Personal Information:
Name, phone number, email address, billing/shipping address, and payment details (processed securely via third-party gateways).
Usage Information:
IP address, browser type, device type, and browsing activity collected via Google Analytics and cookies.
Cookies and Tracking:
Cookies are used to improve your shopping experience, analyze website traffic, and tailor marketing.

2. How We Use Your Information

We use the information collected for the following purposes:

To process and deliver your orders.
To provide customer support and respond to inquiries.
To send order updates, promotions, or marketing communications (with your consent).
To analyze website performance and improve user experience.
To comply with legal and regulatory requirements where applicable.

3. Sharing of Information

We do not sell or rent your personal data. However, we may share information with trusted third parties for specific purposes:

Delivery & Logistics Providers – to deliver your orders.
Payment Gateways – to securely process your payments.
Analytics Tools (e.g., Google Analytics) – to understand and improve site performance.
Legal Obligations – if required by Pakistani law, regulation, or legal proceedings.

Each third party is bound to use your data only for the purpose intended and not for their own marketing.

4. Data Security

We take data security seriously and use appropriate measures such as SSL encryption, secure servers, and limited internal access to protect your information. However, no online platform can guarantee 100% security, and we encourage users to protect their login credentials.

5. Data Retention

Personal data is retained for as long as necessary to fulfill the purposes described in this Policy (e.g., order completion, customer support).
We may retain certain records as required under Pakistani tax or commercial laws.
You may request deletion of your data at any time (see Section 7).

6. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect information from children. If such data is unintentionally collected, we will delete it promptly upon request.

7. Your Rights

As a user, you have the right to:

Request access to the personal information we hold about you.
Request correction or deletion of your personal data.
Opt out of marketing communications.

To exercise these rights, please contact us at the details below.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, you can reach us at:

TM Gears
Office #11, Street 85, G-13/1, Islamabad, Pakistan
Email: support@tmgears.pk
Phone: +92 370 0688324