Warranty Terms
At TM Gears, customer satisfaction is important to us. However, due to the nature of our business, we do not offer refunds or returns once a product has been sold.
Instead, we provide full support under our warranty policy, ensuring that genuine hardware defects are addressed in compliance with manufacturer/vendor warranty terms.
Warranty Terms & Conditions
- Warranty Period
- The warranty period begins from the date of purchase and will expire automatically, even if the product has not been fully used, installed, or operated during that period.
- Exclusions from Warranty
- Defects or damages incurred due to improper transportation, storage, handling, or shipment, outside of TM Gears’ responsibility.
- Any product where warranty information, serial number, or seal has been tampered with, removed, or altered after the original purchase.
- Damage caused by DOB (Dead on Burn) or electrical surges.
- Consumables and accessories such as power adapters, cables, batteries, installed software, and bundled items do not carry any warranty.
- Warranty does not cover dot/spot appearances on display panels (LCD/LED monitors, laptop screens).
- Conditional Warranty
- TM Gears reserves the right to deny warranty claims if outstanding customer payments are overdue or delayed beyond agreed terms.
- Local Warranty Claim Process
- Local Warranty means you do not have to pay any service charges to claim a warranty.
- Faulty components will be sent to the respective vendor/distributor for warranty processing.
- As most vendors are based outside Pakistan, the process can take 1–3 months, and any further delays from vendors, customs, or shipping will not be the responsibility of TM Gears.
Important Note
By purchasing from TM Gears, you acknowledge and agree to this Refund & Return Policy. Products cannot be refunded or returned once sold, and all support will be handled strictly under the warranty terms mentioned above.